5 Questions about Chatbots to Improve the Patient Experience

Chatbots, powered by artificial intelligence, offer different types such as generative, interactive, voice, and rules-based ones, each providing unique functions. Used in healthcare, they assist with routine tasks, freeing staff for more critical matters. However, chatbots might misunderstand or frustrate users. The right chatbot should align with an organization’s mission and needs. They can ease staffing issues by taking over basic, time-consuming interactions.