988 Suicide & Crisis Lifeline: Two Years After Launch

The free federally mandated crisis number 988, launched in 2022, has received 10.8 million contacts by May 2024, with national answer rates improving and wait times decreasing. However, public awareness remains low and answer rates vary widely across states. Ten states have introduced telecom fees to fund local 988 crisis call centers and mitigate rising call volumes. Advances include enhanced technology to connect 988 with other services, and the development of specialized services for certain populations.