Issue in Walgreens’ app led to customers seeing each other’s secure messages

Walgreens app had an error causing customers to view each other’s personal data, including names and prescription information. The company disabled the feature and fixed the technical issue. Financial information was not compromised, but customers were urged to monitor their records. Security professionals stress the importance of rigorous testing for app makers, while some stakeholders praised Walgreens’ response. There are concerns about the safety of transferring private health information through apps. Xcertia released guidelines for health app designers in 2018.