How Hims & Hers built a business entirely centered on telehealth

Hims & Hers has grown rapidly across both of its lines – for men and for women – supporting care for many conditions that patients often feel uncomfortable talking about, including sexual health, mental health, contraception and hair loss. One of the big keys to the company’s success has been telehealth.

Melissa Baird, COO at Hims & Hers, leads a team of engineers that designed a telehealth experience that engages and connects patient care across its service lines, especially for stigmatized conditions. 

Baird and the team have gone to great lengths to ensure that every part of the telehealth encounter leaves the customer feeling safe and secure while inspiring confidence. Under her leadership, Hims & Hers was able to stand up multiple services during the pandemic, as well….