Patients benefit from AI-powered care navigator at Columbia Memorial Health

Columbia Memorial Health in New York launched an AI-powered digital front-door patient experience to expand its digital presence and improve customer service. The project aims to bring in more business, provide 24/7 care, reduce waiting times, and gather population insights. Run with vendor Mediktor’s support, the AI service enables patients to evaluate symptoms online and directs them to the most suitable care point. The venture has significantly increased online business and prevented competitors from obtaining patients.