How AI can improve patient experience and patient engagement

AI can help healthcare providers improve patient experience by translating complex jargon into understandable language, customizing care plans, and reaching out proactively, according to Tom Kiseau, a digital leader at the Chartis Group. The technology can make appointment scheduling more meaningful and efficient, help manage patient journeys, and optimize follow-ups. AI can also enable more efficient and personalized patient-provider experiences, as well as support resources for patients’ evolving health needs.