CIO shows what a service center can do for patient access and experience

Southcoast Health, based in New Bedford, Mass., developed a service center to improve patient care, boost growth, and manage costs. The center, supported by IT, was implemented in response to realising the existing call centres were inefficient. The center has helped improve response times, consumer engagement, and overall patient experience. Jim Feen, the company’s CIO, will present the strategy and the advantages of the development at an upcoming HIMSS24 education session.