Q&A with Health First VP and CIO Michael Carr: “Don’t Create Roadblocks.”

Michael Carr, CIO at Health First, discussed the need to strike a balance between leveraging technology and ensuring it’s fit for purpose. He stressed the importance of being budget-conscious while offering a great experience, and cautioned against overloading with technology. Carr also highlighted the importance of strong clinical leadership over IT projects, focusing on creating a consumer-centric experience. Lastly, he discussed his company’s mission to become a highly reliable organization for both patients and members.