How to Personalize Customer Experience with Data and AI

Organizations are increasingly realizing the importance of using data analytics and AI-powered solutions to enhance customer experience (CX) strategies, particularly within the healthcare sector. Implementing these technologies can lead to more personalized, efficient interactions for both customers and employees, leading to higher satisfaction levels and reduced staff turnover. Companies like Cisco are developing AI-assistants to improve contact center performance while AI can also provide hyper-personalized offers through analysis of customer interactions.