Top Trends in Healthcare Contact Center Automation

Healthcare contact centers are increasingly using automation trends such as AI chatbots to enhance efficiency and patient interactions. These chatbots can manage routine tasks and help staff organize complex cases. Additionally, they’re developing smart routing capabilities to direct patients to appropriate specialists. Other trends include improving audio quality and language translations. Omnichannel communication, which ensures information consistency across various methods, is also being applied, linking with electronic health records to ease patient handoff.