Enhance the Patient Experience with Contact Center Transformation

Artificial intelligence (AI) is transforming healthcare contact center operations in various ways, from handling administrative tasks to call routing. AI-powered features enable proactive communication via automated appointment reminders and enable centers to gauge patient satisfaction. Hospitals are also utilizing AI to analyze performance metrics and improve service quality, as illustrated by Tampa General Hospital and a Wisconsin-based health system. As such, AI offers potential to better support patients and increase engagement.