A guide to healthcare digital transformation and the digital-first model

Digital transformation is crucial for hospitals and health systems. It involves optimizing workflows to eliminate manual tasks and streamline operations. Gauri Puri, CBO of healthcare and life sciences at WNS, says that a successful transformation involves using technologies like robotic process automation and AI to automate tasks, ensuring high data accuracy and faster turnaround times. Integrated digital platforms are essential for seamless communication and data sharing between clinical and administrative departments. They help in building a digital-first model for improving operations and patient care. Emerging technologies also help in preventing revenue leakage and payment delays.