As patients get smart, don’t fail to factor consumerism into risk management

The healthcare industry is lagging behind in incorporating consumerism and patient choice into risk management. Henry Ford Health System is one provider organization that is trying to adapt by factoring in consumerism as a likelihood in their risk management algorithm. With more patients now actively shopping for healthcare, the impact of breaches or reputation issues can directly affect patient volume and therefore needs to be considered in risk management strategies. Brainstorming with subject matter experts is also an important technique in risk management.