Contact centers – the perfect proving ground for AI in healthcare?

Talkdesk, a contact center service provider, is using generative AI (genAI) in contact centers to improve customer service in the healthcare industry. The company has integrated genAI into its Healthcare Experience Cloud platform via Talkdesk Autopilot, a virtual agent that autonomously handles common patient inquiries. The AI system works hand-in-hand with human agents, helping to organize patient data and suggesting responses, improving the efficiency of service.