Generational gaps emerge in telehealth satisfaction

The J.D. Power 2023 U.S. Telehealth Satisfaction Study reported a stark generation gap in telehealth using, with millennials being the most satisfied and baby boomers being the least. The study attributes this to older Americans’ struggles with using digital channels, accessing service, and trust issues. On the other hand, reasons for telehealth preference include convenience and speedy access to care. Providers like CVS, MDLIVE, and Amwell were hailed as satisfactory services.