Hospitals Should Leave Hospitality to Hotels

The author criticizes the rising trend of American hospitals prioritizing luxurious amenities, likening them to hospitality or travel experiences for patients. This approach, she argues, has led to increased costs for patients while adding no substantial health benefits. Additionally, it places emphasis on services irrelevant to patient health, such as art collections or gourmet meals, and distracts from issues with scheduling, waiting times, and insufficient staffing.