How AI is reshaping India’s IT services landscape

Artificial intelligence (AI) and intelligent automation, including Generative AI (GenAI), are transforming IT and operational processes. Companies like Microsoft and Google are using GenAI to build solutions such as AI-powered chatbots and automated content creation tools. Goldman Sachs predicts GenAI could add 7% ($7tn) to the global GDP within 10 years. The application of AI in IT can accelerate decision-making, streamline operations, boost customer experiences, improve cyber security and risk management, and offer upskilling opportunities.