Improving Patient Engagement Through the Call Center

Healthcare organizations are using AI and other technologies to improve patient experiences and streamline processes. These include online appointment systems and enhanced call center operations, with AI used to optimize scheduling and provide virtual assistant services. Healthcare providers aiming to improve patient interactions can learn from a Wisconsin-based health system that significantly reduced waiting times and abandoned calls through empathizing with patients’ experiences and offering personalized, omnichannel experiences. This resulted in improved patient satisfaction and stronger market reputation.