Improving the health of healthcare: Charting the path to patient-centered communications

The future of patient engagement in healthcare lies in “patient-centered communications”, a new era where patients are given the power to manage their healthcare journey. This novel approach uses AI, data analytics and automation to provide personalized, data-driven care. Consequently, patients feel known and cherished by their healthcare providers, leading to healthier decisions and better health outcomes. By making the patient central to healthcare design, strategy and operations, patient-centered communications could revolutionize the healthcare industry.