Intermountain Healthcare CDIO shares advice for evaluating and selecting vendors

Healthcare CIOs should consider simplicity, alignment, and risk sharing when choosing IT vendors, advises Craig Richardville, chief digital and information officer at Intermountain Healthcare. Vendors should not merely supply a product, but become partners that help organizations find tools that simplify work and improve patient experience. Focusing on long-term partners, who align with the organization’s goals and share responsibilities and risks is vital. Open communication, mutual respect and a commitment to achieving common goals mark successful relationships with vendors.