Newcastle-under-Lyme care home ordered to improve for second inspection in a row

The Care Quality Commission (CQC) has said that St Quentin Senior Living, Residential & Nursing Homes in Newcastle-under-Lyme requires improvement for the second time. A recent inspection found the provider had not engaged people and their relatives in their service, and it had inadequate systems in place for risk management. The CQC also found another unspecified violation. However, the facility had satisfactorily rectified a safety violation found in the 2021 inspection.