Opinion: Go for customised solutions as opposed to off-the-shelf software and applications

Mitchell McBeath, Chief Customer Officer at Humanetix, advocates for healthcare providers in Australia to adopt hyper-personalization software rather than off-the-shelf solutions. He highlighted how customizing software would allow the healthcare system to better handle its unique needs, ranging from regulation compliance to ensuring robust security systems for patient data. McBeath also noted that hyper-personalized software brings benefits such as improved user experience, long-term cost efficiency, and smooth integration and interoperability.