Partner Perspective: Leveraging No-Code IT Service Management Platforms Can Empower Users & Free up the Help Desk

Healthcare IT demands have surged in recent years, driving interest in no-code IT Service Management (ITSM) platforms that offer automation and integration. For example, Self Regional Healthcare in South Carolina uses a platform to help manage its rapid growth, automating tasks including onboarding new staff and routing IT support tickets. As a result, it has cut the volume of open tickets in half. IT teams can further modernise their offerings and improve efficiency by using self-service technology and integrating ITSM systems within the broader ecosystem.