Patients want healthcare’s use of AI to be clear

Artificial intelligence (AI) has the potential to transform personalized communication between healthcare providers and patients, making it more accurate, fair and transparent according to HIMMS panel. AI could help alleviate compassion fatigue among clinicians and provide patients with individualized information, thus boosting trust. However, care must be taken to inform patients beforehand when they are interacting with a chatbot, to maintain trust. Ultimately, utilization of AI in healthcare hinges on its ability to meet both expected and unexpected patient needs.