Primary care goes up against the healthcare disruptors

The traditional primary care experience is being disrupted by retailers, as discussed by Dr. Amy Compton-Phillips and Sashi Moodley, chief medical officer at Walgreens, at HIMSS24. Moodley envisages customers using Walgreens healthcare clinics becoming lifelong patients. He stated Walgreens complements and augments primary care, not replacing it, and aims for a deeper partnership with health systems. Compton-Phillips highlighted the need for continuous integrated care.