Privacy Lessons From the NHS Lanarkshire WhatsApp Incident

UK health service provider, NHS Lanarkshire, was recently reprimanded for sharing patients’ data via the messaging service WhatsApp, highlighting the risks of shadow IT. According to Jonathan Armstrong, a partner at Cordery Compliance, staff often resort to such alternative means of communication when conventional systems are not fit for purpose. To combat this, employees should be trained effectively and provided with appropriate resources.