Q&A: How AI and Automation Can Transform Processes for Senior Care Providers

Senior care may benefit from AI and automation, according to Dusanka Delovska-Trajkova, CIO at care provider Ingleside. The firm has incorporated cleaning and dining robots to help staff, use AI to improve recruitment, and develop customer service virtual agents. AI can predict maintenance requirements, reducing costs and improving supply chain. Personalisation facilitated by AI can enhance resident experience, including with tailored newsletters and assistive technology. Training is needed for staff to effectively use technology, which can also improve industry practices. Future smart home technologies may also benefit seniors and staff alike.