Shadow IT sparks battles between tech pros and end users

Unauthorized collaboration tools are causing conflict between IT departments and employees over security concerns and preferences. A survey found that 82% of end-users resist IT dictating which tools they should use. However, IT is mostly prevailing, with 63% of professionals surveyed saying they win when employees push back. Cybersecurity is a major risk as new tools are introduced without IT involvement, with concerns over the security of company data. Organizations in the healthcare sector are particularly vulnerable to cyber breaches.