“Upfront Engagement”: The Tactics CIOs Can Leverage to Address Clinician Burnout

The major IT outage caused by the CrowdStrike update was disruptive but enlightening for healthcare organizations such as Penn Medicine. The incident highlighted the burden digital tools and compliance regulations place on healthcare providers. Penn Medicine’s CIO, Michael Restuccia, called for a reduction in this burden and a focus on involving healthcare professionals more in system development. He also shared the importance of balancing tech complexity with practicality while suggesting the need to streamline workflows and processes for improved efficiency.