Virtual group therapy enables Geisinger to treat more patients and maintain care continuity

At the start of the COVID-19 pandemic, Geisinger’s psychiatry and behavioral health department saw an increased demand for adult psychotherapy services. They transitioned to offer over 80% of outpatient visits virtually and implemented virtual group therapy to ensure service continuity. Microsoft Bookings for Groups was used to implement this change. As a result, wait times decreased significantly, allowing for greater patient capacity and more flexible scheduling.