What to do if you get ‘someone you were near reported having COVID-19’ alert on NHS Covid app

More than 16 million people have downloaded the NHS Covid-19 app, a crucial part of the NHS Test and Trace service in England. However, users have reported confusion about disappearing pop-up notifications. These default messages from Google and Apple are intended to indicate that the technology is operational. The app has been updated to make notifications clear and states that important messages will always be visible upon opening the app.