Where AI innovation has taken one EHR vendor in 2023

Paul Brient, Chief Product Officer of athenahealth, shared how AI is being used to enhance healthcare delivery and patient experiences, with a specific focus on predictive analytics, administrative efficiency, and accessibility. AI is being harnessed to identify high-risk patients, support clinical decisions, and optimize resources. Machine learning is being used to simplify electronic health records and automate administrative tasks. However, AI should be used alongside clinical expertise and human judgment and its algorithms should be transparent, explainable, and continuously validated.